Policies


cancellations

  • FOR A FULL REFUND OF BOOKING FEES (THE TOTAL NIGHTLY RATE YOU ARE BEING CHARGED), full CANCELLATIONS MUST BE MADE 7 (SEVEN) FULL DAYS PRIOR TO YOUR BOOKING CHECK-IN TIME. FOR EXAMPLE, IF YOUR CHECK-IN IS ON FRIDAY, YOU NEED TO CANCEL BY YOUR CHECK-IN TIME ON THE PREVIOUS FRIDAY FOR A FULL REFUND.

  • IF YOUr full CANCELlation is LESS THAN 7 (SEVEN) DAYS IN ADVANCE, YOUR FIRST NIGHT BOOKING FEE IS NON-REFUNDABLE. THE REMAINING BOOKING FEES WILL BE REFUNDED AT 50%.

  • if your CANCELLATION OR reduction of the use of a room(s) is less than (seven) days in advance or after your arrival, your booking fee will be refunded at 25% for that room(s) only..

  • IF YOU ARRIVE AND DECIDE TO LEAVE EARLY, your BOOKING FEES FOR THE NIGHTS NOT SPEnt ARE REFUNDED AT 25%.

  • CLEANING FEES ARE ALWAYS REFUNDED IF THE BOOKING IS CANCELED BEFORE CHECK-IN. CLEANING FEES ARE NON-REFUNDABLE AFTER THE FIRST NIGHT UNDER ANY CIRCUMSTANCES.

  • A BOOKING IS OFFICIALLY CANCELED WHEN YOU CLICKED THE CANCELLATION BUTTON IN YOUR CONFIRMATION EMAIL.

  • CANCELLATIONS MAY HAVE EXTENUATING CIRCUMSTANCES AND CAN BE REVIEWED UPON REQUESTS WITH THE GENERAL OUTCOME A REFERENCE TO THIS POLICY.


Pets

  • Claflin House is dog friendly to well-mannered and house broken dogs. However, dogs are not allowed on the furniture or beds. If your dog(s) are a shedding breed, please take extra care to vacuum any hair from furniture and floors. Pet hair left on furniture or found in beds will be cause for additional charges.

  • Any discovery of furniture being “sprayed” will be cause for additional cleaning or replacement charges.

  • Potty Pads need to be removed from the house and placed in the trash outside.

  • All feces must be removed from the yard or will be cause for additional charges.

  • Dogs are not allowed to be left unattended at any time or must be kenneled.


cleaning + departing

  • Bath Towels: Place all used towels on the floor in the laundry room.

  • Bed Linens: Leave all bed linens in place. DO NOT strip the bed linens.

  • Trash & Recyclables: Please empty the tall white Recyclable receptacle in the back kitchen directly into the recyclable container (green lid). Trash is to be consolidated into one bag (please do not forget bathrooms) and placed in the trash container (brown lid) at the back of the house on the west side. The trash and recycle bins in the white picket fence enclosure are the neighbors. Please DO NOT use them.

  • Dishes: Place dirty dishes in dishwasher(s) – there is a second dishwasher in the back kitchen, and start a normal cycle.

  • Cleaning: As an anticipated courtesy, please return things as you found them and leave the house tidy.

  • Your entry code will expire at 11:30 am on the day of your departure unless other arrangements are made prior to departure.


general overview

  • check-in is anytime after 3 pm - personalized 4 digit code allows ENTRANCE.

  • Check-out is anytime before 11 AM.

  • claflin house is 100% smoke free. Smoking is only allowed outside. discard any cigarette butts in the exterior trash bin located behind the house on the west side. The trash and recycle bins in the white picket fence enclosure are the neighbors. Violations of this policy will be cause for forfeiture of your security deposit.

  • The house is not baby proofed, historic staircases do not meet current codes (grandfathered), and climbing stairs is required - exterior porch entrance has 6 steps. front staircase has 18 steps. back staircase has 18 steps.

  • no loud outside music after 10:30 PM.

  • Potential for noise - Police and Emergency vehicles.

  • Parties and events are allowed upon special request.